Refund policy
Returns, Exchanges & Refund Policy
At French Cuff, your satisfaction is our priority. We understand that finding the perfect French cuff shirt requires attention to detail, and we're committed to making your shopping experience as smooth as our premium fabrics.
Our Promise to You
We offer a 7-day satisfaction guarantee from the date of delivery, because we believe every gentleman deserves shirts that exceed expectations. You have an additional 7 days to ensure your return reaches us safely.
Return & Exchange Process
Effortless Pickup Service
- Complimentary reverse pickup will be attempted twice at your convenience
- If our courier partner cannot complete the pickup, simply ship the item to our address—we'll reimburse reasonable shipping costs for eligible returns
- Pickup service availability varies by location
Pro Tip: We recommend recording a brief video when packaging your return to ensure a seamless process.
Product Condition Standards
Your returned French cuff shirts must be:
- Unworn and pristine in their original condition
- Complete with all tags and labels intact
- Free from alterations, stains, or wear
Items not meeting these standards cannot be processed for returns or exchanges.
Investment Protection
- A nominal handling fee of ₹150 applies to all return requests
- This covers quality inspection and processing costs
- Original shipping charges remain non-refundable
Special Considerations
Exclusions
The following items are final sale and cannot be returned:
- Custom-tailored orders and personalized shirts
- Formal blazers, coats, and suit collections
- Items purchased during special promotional events (unless defective)
We reserve the right to update these categories to maintain our quality standards.
Exchange Policy
- Each order is eligible for one exchange only
- Once your exchanged item is delivered, the transaction is considered final
- Size exchanges are subject to stock availability
Cancellation Guidelines
Orders can be cancelled free of charge only if they haven't left our fulfillment center. Once dispatched, our standard return policy applies.
Refund Options
Flexible Refund Methods
Store Credit (Recommended):
- Issued as premium store credit or gift voucher
- Valid for 12 months from issue date
- Can be combined with ongoing promotions
Original Payment Method:
- Available exclusively for damaged or defective products
- Processing time: 7-10 business days
- Requires verification by our quality team
Missing Your Refund?
If your refund hasn't appeared within the expected timeframe, reach out to us at care@frenchcuff.in—we'll track it down immediately.
Quality Assurance
Damaged or Defective Items
Immediate Documentation Required:
- Unboxing video showing the product, brand tags, and shipping label clearly
- If no video was captured: High-resolution photos of the item with visible tags and packaging
- Submit within 24-48 hours of delivery
Quick Resolution Process:
- Email evidence to care@frenchcuff.in
- Our quality team reviews within 24 hours
- Immediate replacement or full refund for confirmed defects
Late submissions may receive store credit at our discretion, subject to verification.
Processing Timeline
| Service | Timeframe |
|---|---|
| Return Processing | 48 hours maximum |
| Store Credit Issuance | 24-48 hours from receipt |
| Refund to Payment Method | 7-10 business days |
Connect With Us
We're here to help you look exceptional:
📧 Email: care@frenchcuff.in
📱 WhatsApp: +91 9999999999
📸 Instagram DM: @frenchcuff
Support Hours: Monday - Saturday, 10:00 AM - 7:00 PM
Our Commitment
At French Cuff, we believe that exceptional customer service is as important as exceptional craftsmanship. This policy reflects our dedication to your satisfaction while maintaining the premium quality standards you expect from us.
Policy terms are subject to updates to better serve our customers. Current terms apply to all orders regardless of when our website is updated.
Thank you for choosing French Cuff—where every detail matters, especially the cuffs.